I Would Have Kicked Them Out The Moment They Called Me Ugly

I work on the registers in a major supermarket. This customer comes in every Wednesday with her husband and is rude and just plain annoying. I have just finished packing all her groceries.

Me: “That will be $141.54.”

Customer: “I have money on my rewards card.”

Me: “Okay, I’ll run it through for you and we will check.”

It comes back with a zero balance on the card.

Me: “I’m sorry, ma’am, there’s no money on here.”

Customer: “I know there’s money on there! I have enough points for $50! Give me my money off or give me money from your till!”

Me: “Ma’am, I can’t do that! Have you rung the rewards company and asked to redeem the points for cash to use at the register?”

Customer: “No, of course not; that’s your job, you stupid, ugly girl!”

Me: “Well, I can’t do that. Sorry, you will have to ring them and redeem.”

Customer: “Fine, you stupid girl!”

The customer leaves and I look at the next lady in line.

Next Lady: “So, can I have my rewards money?”

Me: “…”

Next Lady: “I’m joking, love!”