I Use Office For Office
(I recently started working for the tech department of an office supply chain store, and I quickly started to learn that the customers who need to buy software and hardware for their computers aren’t always the brightest bulbs of the bunch.)
Customer: “I am looking for MS Office.”
Me: “Sure, right this way.”
(I start to lead the customer toward the software section.)
Me: “Just out of curiosity, what are you going to be using it for? For work, or for college…?”
Customer: “HP.”
Me: “Sorry?”
Customer: “On an HP laptop.”
Me: “Oh, sorry. My mistake. I was actually wondering what you were going to be using it for?”
Customer: “MS Office.”
(I almost facepalm and rub my eyes as I sigh, trying to hide my frustration.)
Question of the Week
Have you ever served a bad customer who got what they deserved?