I Understand But Not Really

A woman comes into the pharmacy to pick up her medication. She is getting two of the same meds that are different doses; she alternates taking them daily, so for a month’s supply, she gets fifteen of each instead of thirty.

Thirty minutes after purchasing, she returns to the pharmacy.

Customer: “Why did you only give me fifteen of each instead of thirty?”

Me: “You have to alternate both doses, and they will make up a full month’s supply.”

Customer: “I’m not happy with this! I want thirty of each!”

Me: “Your insurance won’t cover sixty pills for thirty days.”

Customer: “Okay. I understand. No problem.”

Me: “Have a good day!”

Customer: “But where is the rest of my medication? I want thirty!”

I am so confused at this point, so I explain again.

Customer: “Okay. I understand.”

I walk away, and she calls me back.

Customer: “But where are the rest of my medications?”

I explain a third time.

Customer: “Okay, sure, but why are you withholding my medication?”

This happened enough times that I got frustrated and had to get the pharmacist. It was just so crazy because she said she understood what I said but then asked why I wasn’t giving her the medication!