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I Think You Need To Update Windows

, , | Right | July 27, 2018

Customer: “I purchased chairs from you a while back and I need to return them.”

Me: “Please send us the complaint in written form, as we are not allowed to take them up verbally.”

Customer: “You don’t understand! This is an emergency! Your chairs are ruining my windows!”

Me: “Excuse me, ma’am? Your windows? I’m not sure I’m following.”

Customer: “Yes! Ever since I purchased chairs from you, my windows have been fogging!”

Me: “Are you sure it’s because of our chairs?”

Customer: “Of course I am! It’s the only thing I’ve changed about my apartment! And now, whenever it’s cold outside, my windows just fog up.”

(I could barely get her off the phone and talk her into sending a written complaint. Even our general director got a good laugh out of it.)

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