I Think She Wants A Discount
Trainee: “Hey, this woman would like to buy an iPod Touch. But she’s asking for a discount.”
Me: *to the lady customer* “Hi, so you’re interested in an iPod Touch?”
Customer: “Discount?”
Me: “Sorry, I can’t offer anything below our tagged price. It already has a guaranteed low price.”
Customer: “Discount?”
Me: “If you’re worried about money, you can choose to apply for a store credit card. With it you can buy this iPod Touch and have three months to pay interest-free.”
Customer: “Okay, so I get a card and get a discount?”
Me: “No, but you have three months to pay.”
Customer: “What’s the price in three months?”
Me: “It’s the same price as now.”
Customer: “Okay. What’s the price after the three months?”
Me: “It is the exact same price as you see here now. But with the card you get three months to pay for it.”
Customer: “Discount?”
Me: “Okay, let’s ring this up for you.”
This story is part of our Demands For Discounts roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
