I Started A Joke

(I am the customer in this one. I have signed into an online chat to get my issue resolved, and I see that the technical support staff is called B.Gees.)

B.Gees: “Hi, [My Name]. My name is B.Gees. I’m the supervisor on duty. I will be assisting you further from here.

Me: “Is this real? Your name is B.Gees?”

B.Gees: “Yes, it is. May I have two-three minutes to review your issue, so I will know what is going on?”

Me: “Sure.”

B.Gees: “Thank you, I appreciate your patience. Please stay online.”

Me: “I will be Staying Alive. It will be a Tragedy if we can’t resolve this.

B.Gees: “Thank you for patiently waiting, sir. I sincerely apologize for the inconveniences this may have caused you.”

Me: “I hope you will tell me the truth and not do any Jive Talkin’.’”

B.Gees: “I understand that one of our representative named [Other Name] had referred you to escalations team for your disputes on the Early Termination fee $100, a change of service fee $49.99, and installation fee of $149.99. Can you please elaborate more as to why you are disputing these charges?”

Me: “If I Can’t Have You help me, maybe someone else can?”

B.Gees: “I am here to help. I just need further clarifications as to why you were disputing these charges?”

(I explain the issue.)

Me: “I feel Alone and need some help.”

B.Gees: “I’m so sorry to hear that but as I have said, I am here to help. I have initially reviewed your account and found that both service change fee and early termination fees were generated when there was a service upgrade processed on your account.”

Me: “How Can You Mend A Broken Heart if you have all these undisclosed charges? Don’t Forget to Remember that the installation fee was also supposed to be waived.”

B.Gees: “What I can do from here is to reverse the Early Termination fee posted on your account.”

Me: “Thank you. Let me put on my Boogie Shoes!”

B.Gees: “But for the installation or change of service fees, chat support is unable to waive it since there is a separate dedicated billing department. Kindly contact back our authorized billing support at [number].”

Me: “I’ve Gotta Get A Message To You; that number is of no help to me. They promised me the credit back in June when I received my first bill after the upgrade. Now my Fanny sits here six months later and no refund.”

B.Gees: “[My Name], upon double checking from here, the early termination fee of $100 was actually already reversed from your account and the credit of the same amount is already posted on your bill statement dated [six months ago]. For remaining disputes on installation fees, I do regret to inform you that only our billing support team is authorized to address such concerns.”

Me: “It’s been many Lonely Days since I called them. I hope they can help.”

B.Gees: “I am hoping the same thing! Will there be anything else that I can assist you further from here?”

Me: “You Win Again… I will call them.”