I Shouldn’t Have To Teller You

, , , , , | Right | August 4, 2020

I work for a local credit union, and we generally have friendly relationships with all of the other local credit unions, as we tend to see each other at training and chamber events.

I am working on a Saturday, answering phones, when a teller from another credit union calls to verify a cashier’s check. It is standard procedure that those are only verified Monday through Friday by our accounting department. 

Me: “Thank you for calling [Credit Union]; how may I help you?”

Teller: “Yes, I need to verify… I guess you would call this a bank check?”

Me: “A cashier’s check? Unfortunately, those are verified by our accounting department on Monday through Friday.”

Teller: “You’re kidding? Let me have your automated system.”

Me: “Our automated system does not verify cashier’s checks. That can only be done by our accounting department.”

Teller: “That is so stupid!

Me: *Slightly shocked* “Well, [Teller], you know that alerts have been going out recently from the local police department about stolen cashier’s checks from credit unions. This is all to prevent fraud.”

Teller: “MANAGER. NOW. How dare you accuse me of fraud?! You know what? I don’t have time for this. I’ll tell our member and yours that you refused to help me. I hope you get fired.” *Click*

I sent a companywide email out explaining what happened, and a few minutes later, I got a phone call from our CEO asking for more details. It turned out that our CEO is great friends and golf buddies with the CEO of the other credit union. They were on the golf course together when our CEO got the email. He mentioned the teller’s rudeness to the other CEO, who wanted to speak to his employee right away. She was a new hire, and her credit union has the exact same policy as ours. From what I hear, she got an earful about her rudeness.

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