I Sense Some Trouble Cold Brewing

, , , , , | Working | September 25, 2019

(I’m shopping at a superstore in the clearance section and find a cold brew coffee maker. I pick it up thinking it would be an awesome gift for my husband and see the price is listed as $89.99. I think this must be a fancy electronic version at that price and look it up on my phone. It’s literally just a plastic pitcher with a metal filter and is listed for $10 on the store’s website. I’m sure this must just be a mistyped decimal point so I go find a nearby associate.)

Me: “I found this pitcher in clearance and I think it was mispriced.” *shows her the website price and the item* “What should I do?”

Associate: “Yeah, that’s weird. If you go up front and ask for a manager they should be able to look it up in the system and fix it.”

(I go up to a register and ask the cashier to call a manager. He’s very friendly and we chat a bit while we wait until the manager comes up.)

Manager: “What’s the issue?”

Cashier: “She found this item in clearance and we think it was mispriced.”

Me: “Yeah, on your website it says it’s $10.” *shows my phone to the manager*

Manager: *looks at my phone for a while and then hands it back* “Well, sometimes items on the website are a different price and that one is talking about free shipping after you spend $35, as well.”

Me: “I’m not concerned about the shipping cost; it’s the big price difference. I would get if it was a few dollars different, but a $79 price gap is big. Can you look it up in your system to see if the item was mislabeled in the store?”

Manager: “It is the price it is in the store; you can order it online if you want.”

Me: “You won’t match your own price or look it up?”

Manager: “It is the price it is in the store.”

Me: “Fine, I guess I’ll not buy it, then, and get it somewhere else. I feel bad if someone wastes their money spending $89 on a $10 item, though.”

(The manager walked off and the cashier and I had a laugh about how ridiculous that was. I got a nice cold brew pitcher from another store for the correct price later.)

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