I Scream For Ice Coffee

(I just started work at popular fast food restaurant. Every morning we get nice old people who come in for coffee. It’s my first morning shift.)

Me: “Hi. Welcome to [Company]. What can I get for you?”

Customer #1: “I’d like a large, non-fat mocha with extra ice cream in it, please. Oh, and hot.”

Me: “Umm… do you mean extra whipped cream?”

Customer #1: “NO. I don’t mean extra whipped cream, I mean ice cream!”

(Confused by her order, I punch in a regular mocha.)

Me: “Okay, your total is [amount].”

([Customer #1] pays and waits for her mocha. Once she gets it, she comes back to the counter and butts in front of the line.)

Customer #1: “THIS IS NOT MY MOCHA! WHERE IS THE ICE CREAM?”

Me: “Mochas don’t normally have ice cream in them.”

Customer #1: “WELL, I COME IN HERE ALL THE TIME FOR IT! MAKE IT!”

(I call a manager over, and he tries to take the order but is just as confused as I am. [Customer #1] gets more upset and shouts profanities at both me and my manager. The line has built up, but everyone is just watching her.)

Customer #1: “What is this s***? Give me my f****** mocha with ice cream! How hard is that?!”

Owner: *walks out to the front of the store* “What seems to be the problem?”

Customer #1: “These two a**hats don’t know how to make a godd*** mocha with ice cream!”

Owner: “I’m terribly sorry about that. Here.” *does a refund for her purchase* “May I also see your punch card?”

(She hands him her punch card, just one shy of a free drink, and he rips it in half. The owner then hands out a card that has one punch on it.)

Owner: “I don’t like people who harass my employees and curse at them. We don’t make that kind of drink, and neither does any other coffee shop in the world, and you are no longer welcome here. Please leave, and have a nice day!”

Customer #1: *storms out flustered and still shouting profanities*

Me: “Next!”

Customer #2: “Hi there. I’d like a large nonfat hot mocha, please. Oh, and extra ice cream!”