I Scan’t Do That
(We offer free scanning for students who need to scan documents for legal purposes. I’ve placed it in the copier and am showing them the steps.)
Me: “When it prompts you for your email address, put in your college email.”
Student: “I want to send it to my Gmail.”
Me: “This copier only sends email to college addresses. From there, you can forward it to your personal email.”
Student: “I’ll just put in my Gmail address.”
Me: “That will not work. The copier is only hooked up to our internal server, not to the Internet. It will not send to an external address.”
Student: “But I want it in my Gmail.”
Me: “Do you check your college email regularly?”
Student: “Yes.”
Me: “Do you know how to forward an email?”
Student: “Yes.”
Me: “So, send it to your college email, open it up, and forward it to your Gmail. I can help you do that.”
Student: “I just want to scan and send it to Gmail.”
Me: *removes the document, hands it to student* “Okay, I think [Drugstore twenty-minute bus ride away] does that. I don’t know what they charge, and there’s usually a line.”
Student: “Oh, great! Thank you!” *heads off to spend an hour and get charged a fee doing something they could do for free in three minutes*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
