I Once Had A Customer This Dumb

Me: “Thank you for calling The UPS Store, this is [My Name] speaking, how may I help you?”

Caller: “Yeah, hi. I need to find out how much it will be to send something to Iowa.”

Me: “I’d be happy to get you an estimate on shipping. Could I get the dimensions and weight of the box as well as the ZIP code of the destination?”

Caller: “Yeah, it’s probably about ten pounds, and about this big.”

Me: “Well, I need a ZIP code for the destination, but you didn’t really give me the dimensions of the box.”

Caller: “The ZIP code is 51365, and it’s about this big.”

Me: “Ma’am, I can’t see your hands, so you’ll have to give me some sort of numeric dimension to work with.”

Caller: “Oh, let me get a ruler–” *click*

Me: *sigh*

Customer: *in the store, who overheard the phone conversation* “Are you serious?!”