I Live At This Register Now

(There are two tiers of cashiers. Stay at the company long enough and you get promoted with extra pay and trained on how to do returns, which are typically handled at the Customer Service desk unless it’s busy. Cashiers on [Registers #1 and #2] may also process returns, but only if they’ve received the training for it. I’m a seasonal hire, so I’m the lowest tier of cashier and don’t have returns training. One day, I’m put on [Register #1].)

Customer: “Hi. I’d like to return this.”

Me: “Oh, I’m sorry, but you’ll have to go to the Customer Service desk to return this.”

Customer: “But I came here the other day and got a return processed at this register. Why can’t you do it?”

Me: “It has to do with the cashier, not the register, I’m afraid. I haven’t received the training to do returns. Whoever did the return for you last time must have had the training. But both of the ladies over at the Customer Service desk can help you today.”

Customer: *annoyed* “I still don’t see why you can’t do it… I came here last time.”

Me: *sigh*