I Know You Are But What Am I
Debtor: “It’s not my fault the payment didn’t go through; your system stuffed up.”
Me: “No, it didn’t; the message from the bank we have here clearly states ‘Invalid Transaction.'”
Debtor: “No, it doesn’t.”
Me: ” Actually, it does. I see here your credit card has expired.”
Debtor: “No, it hasn’t.”
Me: “I mean, the one we have on file. I can update this right now.”
Debtor: “It’s not my fault. You refused the payment.”
Me: “The bank, your financial institution, reversed the payment.”
Debtor: “No, they didn’t.”
Me: “Yes, they did. Why would we refuse a payment? Your bank reversed it. We need to update those details.”
Debtor: “No, you don’t.”
Me: “Please stop simply contradicting me.”
Debtor: “I’m not contradicting you.”
Me: “Yes, you are.”
Debtor: “No, I’m not!”
Me: *eye-twitch*
Question of the Week
Have you ever served a bad customer who got what they deserved?