I “Haven’t” Got Anything Nice To Say
(I am meeting with my advisor to discuss scheduling my first classes. I was enrolled at another college a few years prior to this for a different major, but decided to move back home and switch to a medical field. On my way to the campus, there is a traffic jam due to an accident. I call my advisor’s office and leave a voicemail explaining my tardiness and apologizing. I arrive ten minutes late and rush in, still apologizing to the secretary. She smiles and asks if I’d like a seat and some water. Before I can answer, I hear a cough behind me. My advisor sticks his head out of his office.)
Advisor: “[My Name]?”
Me: “Yes. Yes, I’m so sorry. There was an accident and I—”
Advisor: “Late is late.”
Me: “Oh. Okay. I left a voicemail for you—”
Advisor: “I don’t care.”
Me: “Okay… Can we still meet or should I reschedule?”
Advisor: *long pause* “I can run through your curriculum with you this time, but next time, leave earlier.”
Me: “Okay.”
(Throughout the entire meeting, I get the feeling he simply doesn’t like me. He asks questions and doesn’t wait for an answer, and he assumes I know nothing about college or how classes work, basically implying that I’m an idiot. He actually makes a phone call, not related to our meeting, when I am mid-sentence! Finally, this happens:)
Advisor: “There are links here at the bottom of this page. They cover studies you should be familiar with before your first class. Have you followed them?”
Me: “No, I haven’t seen them, but I will tonight.”
Advisor: “Excuse me?”
Me: “I’ll watch them tonight.”
Advisor: “No. What did you say, exactly?”
Me: “Uh, I think I said—” *repeats*
Advisor: *stares at me* “Proper grammar is very important.”
Me: “What did I say?”
Advisor: “You don’t say, ‘haven’t seen.’ It’s improper.”
Me: “With all due respect, sir, I’m pretty sure ‘haven’t seen’ is correct.”
Advisor: “…”
Me: “…”
Advisor: “Get out.”
Me: “What? Why?”
Advisor: “I will not waste my time with someone who thinks they know more than me.”
Me: “I wasn’t trying to say that.”
Advisor: “Leave. Now.”
(I left and immediately went home to my husband, angry, confused, and on the verge of tears. He encouraged me to write a letter to the head of the department and the Dean. I did, and they both agreed that my advisor was out of line. I switched advisors and went on to get my degree. I haven’t seen him since.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.