I Guess You Could Vacuum Them Up If You Wanted To

, , , , | Right | April 13, 2020

(It’s a very busy day for phone calls so I frequently have to ask people to hold.)

Me: “Pest Control, can you hold, please?”

Customer: “Is this the Maple Wood office?”

Me: “We are in Minneapolis. Could you hold a moment?”

Customer: “Okay.”

(I finish up with my current caller, which takes about two to four minutes, and then switch back to the lady waiting.)

Me: “Thank you for holding. How can I help you?”

Customer: “It’s so hard to find the numbers to the local office. I must have tried three places so far and they keep giving me new numbers. Anyway, do you have an engine belt for a vacuum?”

Me: *after a few seconds of silence* “No, I’m sorry but you’ve reached a pest control company.”

Customer: “Oh! So sorry! How embarrassing.”

(She hangs up as a trainee is walking by me.)

Trainee: “Weird call?”

Me: “No, she was just looking for vacuum parts.”

Trainee: “Whoops. Why do you have that look on your face?”

Me: “Because our hold ‘music’ is a loop of pest control advertisements and bug jokes. She was on hold for at least three minutes listening to that and never figured it out.”

1 Thumbs