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I Got 99 Problems And All Of Them Are Unpaid For Items

, , , , , , | Right Working | October 3, 2019

(I have been on shift for around eight hours and am scheduled to leave about ten minutes after this takes place. A customer enters my line to check out with a cart full of objects. Knowing this could take a bit, I call over one of my coworkers to help me bag. As I am waiting, I greet the customer.)

Me: “Hello! How are you today? Did you find everything all right?”

Customer: “I guess so.”

(She begins carelessly throwing her items onto the belt. I think nothing of it and begin, still waiting for my coworker. After a few minutes, I can tell she’s getting agitated.)

Customer: “Can’t you hurry the h*** up?”

Me: “I’m sorry, ma’am, but I’m also bagging myself. I called for one of my coworkers to help, but they haven’t shown up yet.”

(The customer sighs and throws the rest of her things onto the belt. Once she is finished, she starts glaring at me.)

Customer: “Well?!”

Me: “Uh… I’m sorry? Well, what?”

Customer: “Put in your [Rewards Card] number! I came here for the savings!”

Me: “Ma’am, I can’t just give you my card number. Don’t you have your own?”

Customer: *throws her hands up* “What the f***?! You’re supposed to give me your card number! I don’t have a f****** number! I have over 400 dollars worth of s*** here; just give me your card!”

Me: “I’m sorry, ma’am, but I cannot do that. We don’t permit sharing the rewards card between two people, especially cashier to customer. If you want a card, you are free to go to the courtesy desk to get one! It’s free!”

Customer: “No! I am not giving them my number. Just give me yours! I don’t have enough to pay for all of this s***!”

Me: “I’m sorry, ma’am, but I cannot do that.”

(I stop scanning, knowing well that it’s no use. She won’t pay.)

Customer: “Fine! Whatever! You are a slow, s***ty cashier. You can’t even bag properly, and you are nothing short of a selfish, worthless brat! Typical teenagers! I don’t want this s***!” *storms out of the store, leaving me with a half-completed transaction and over a hundred items on either side of me*

(I ring over my coworkers one last time. She walks over, looking annoyed.)

Coworker: “Maybe you should have called us and we could have helped you bag…” 

Me: “I did call, and you never came.”

Coworker: “Not my fault. It’s yours. You were supposed to clock out already… Now, you can either help us put this stuff back, or go up to the manager and explain why you didn’t clock out in time.”

(I just clocked out and left. I was too tired to really fight them. I called out of my shift the next day to relax. As upsetting as their scolding was… it was somewhat pleasing to know they had to return all of the rude customer’s purchases.)

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