I Got 9.99 Problems And You’re All Of Them

, , , , | Right | September 17, 2020

I work at a mid-high-end clothing store. Tops start from normally around $40. One day, we have a flash sale: one-day-only, tops for $9.99. The following happens a day later. A customer approaches and places down a small pile of tops on sale for buy-one-get-one-half-off.

Me: “All right, your total for today is $[total].” 

Customer: “Wait, I thought these were $9.99 each?”

Me: “Oh? Who told you that?”

We have to ask in case an employee forgot the sale was a one-day-only sale and promoted it to a customer.

Customer: “My friend. She was here yesterday and told me she got four tops for $9.99 each!”

Me: “Sorry! That was a one-day-only sale! It was yesterday only; today these tops are buy-one-get-one-half-off.”

Customer: “I was told they were $9.99.”

Me: “Yes, yesterday. Today they have changed. Your total is $[total].”

Customer: “I was told these tops were $9.99 each.”

I am getting irritated at her refusal to understand the concept of a one-day sale.

Me: “Yes, ma’am, yesterday. Not today.”

Customer: “My friend told me they were $9.99 each!”

Me: “Does your friend work for [Company]?”

Customer: “No.”

Me: “Exactly. They were mistaken. It was a one-day-only sale; you missed it. I cannot give the sale to you today. It was a flash sale; your friend must have missed the part where we said one-day-only. Now, these tops are buy-one-get-one-half-off, so your total is $[total].”

Customer: “I was told they were $9.99! I will not take them for more!”

I am inwardly wanting to throttle this woman who has caused a line up as I am the only one on the registers.

Me: “You missed the sale. It was yesterday only. I am sorry, but I cannot give you them for $9.99 just because your friend said so!”

Customer: “I WAS TOLD THEY WERE $9.99!”

My manager, who came by a few moments ago and witnessed this lady not understanding or budging, tells me to just give them to her for $9.99.

Me: “All right, ma’am, we will honor this for you today, but in future, please pay attention to the dates of the sale.”

Customer: “I told you they were $9.99!”

I hate customers that think because they make a stink they will get their way! I wish we could have turned her away because the smirk she gave me as she paid was awful!

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