I ‘Find’ That Hard To Believe
Right
| January 7, 2016
(I work in an outbound call center at a student loan guarantor. We call people who are past due so that we can go over their options to become current and then transfer them to their servicer if necessary. Wrong numbers are often associated with accounts, but we remove them as soon as a person tells us it’s a wrong number.)
Me: “Hello, is [Name] available?”
Kid: “If you call this number again, I will PUNCH YOU IN THE FACE! And then I’ll FIND you!” *click*
Me: “Um…?”
Question of the Week
Have you ever served a bad customer who got what they deserved?