I Feel Sorry For The Husky

, , , , , , | Right | August 9, 2018

(I run a pet boarding business out of my home. I provide high-end care for dogs while their owners are out of town or at work. In this area, I am in high demand, often dealing with clients that are willing to throw down a lot of cash for their dogs. One morning I receive this booking request in my email:)

Client: “Hi. My dog is a purebred Siberian Husky. She is two months old. I do not want her around any other dogs, but I will not leave her alone while I am at work every day. I will need you to watch her starting tomorrow.”

(She lists off dates and times for thirty-six days she wants her dog to stay with me while she is at work.)

Me: “Hello! She’s a beautiful dog! Unfortunately, I have other dogs booked with me every single day for the next month, so I would not be able to provide care for her without her coming into contact with other dogs, and I do not accept dogs that have not had their vaccinations. Her papers you sent me indicate that she has not yet had her vaccinations. If you need any assistance after she has received her shots, I would love to meet with you to discuss the details!”

Client: “She cannot be around other dogs. I am paying you $1,000 to make that happen.”

Me: “I do appreciate your interest in my services, but as I said, I have many other bookings, so providing solitary care for her would not be possible. I also would not be able to accept her until she has been vaccinated.”

Client: “I am not willing to pay you over $1,100.”

Me: “The issue isn’t with the money; the issue is that I have other bookings; so your dog would be around other dogs if she were to stay with me.”

Client: “Absolutely not. I am paying you $1,000 a month; she needs to be alone.”

Me: “Ma’am, every other owner that is currently booked with me has paid the same rates. I cannot cancel their bookings simply because you don’t want their dogs around yours and frankly, I cannot run a business by only watching one dog. And again, I would not even be able to consider care until you had her vaccinated.”

Client: “Then what am I even paying you for?”

(I explained my policies to her yet again and she stopped responding. I’m pretty relieved, honestly. Dealing with that attitude every day doesn’t sound worth the money.)

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