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I Don’t Work Here, Does Not Work Here, Part 21

, | Right | September 12, 2016

(I work for a small department store chain as a store manager. One night after closing my store, I head out to the local [Big Chain Store] to pick up some things, and I find myself heading in the direction of the pet department. As I near, a lady comes out and grabs my arm, stopping me.)

Woman: “I need help in pets, and there’s no one here.”

Me: “Probably someone over in toys. Just go ask them.”

Woman: “I need HELP.”

Me: “Then ask someone.”

Woman: “What’s your name?”

Me: “None of your business.”

(With that I walk off, leaving the lady fuming and angry. A bit later I am talking to a manager. As I’m doing this, I see the lady come out. She spots me and her face lights up full of anger.)

Woman: “I’m going to get you fired!”

(Turning to the manager she starts ranting on how she asked me for help, and various things, adding that I was rude, and she was going to call [Big Chain Store]’s help line if the manager didn’t fire me on the spot.)

Manager: “Uh… I can’t fire him.”

Woman: “Why the f*** not?” *starts dialing*

(I reach up to my company’s badge, pull it off and extend it in front of the lady’s face.)

Me: “Because I don’t work here. I, like you, am a customer. I’m not bound to help you, and you shouldn’t just assume that everyone in a shirt and tie is a manager.”

(The woman stares at the badge, and then looks to me, before looking back at the manager.)

Woman: “I’m still going to complain.”

Manager: “Yeah, see how well that works out for you. ‘Oh, yes, I was at [Big Chain Store] and asked a customer to help me, and they told me they wouldn’t help me. So I’m complaining about rude customers like myself.’”

(She caved at that point and sulked away.)

 

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