I Don’t Want To Wait. Oh Wait.
Me: *answering the phone* “[Restaurant]. This is [My Name]. How can I help you?”
Customer: “Can you cook us a cheese pizza, and a pepperoni and beef pizza, and put them on the buffet? We are coming in to eat and we are in a hurry and don’t want to wait.”
(Even though we don’t normally do this, it’s a slow day, so I say okay. The customer and her friends arrive in about 10 minutes.)
Customer: “Are the pizzas we called ahead about ready yet?”
Me: “Yes, they were just put on the buffet for you.”
Customer: “Good, because we don’t want to wait.” *she looks at the menu* “Oh, can I order a 10-piece buffalo wings, too?”
Me: “Okay, but they take about 12-15 minutes to cook.”
Customer: “Oh that’s fine. We can wait.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.