I Decree That Your Store Is Target Now!

I am working at the customer service desk at a big box store when a customer comes up to me and practically throws an item on the counter.

Customer: “I need a refund on this.”

Me: “This is not a brand we sell, ma’am. I think you meant to bring this to Target.”

Customer: “This is Target!”

Me: “No, ma’am, they’re next door.”

Customer: “Are you sure?!”

Me: “Yes, ma’am, this is [Big Box Store]. Target is next door.”

Customer: “I don’t trust you! You’re just trying to get out of doing work.”

Me: “You can trust me, ma’am. This isn’t Target. Just look around.”

Customer: “Well, if you’re not lazy, you’re incompetent, then!”

Me: “No, ma’am, you’re just being a little unobservant.”

Customer: “Maybe you’re the one who is unobservant!”

Me: “Ma’am, you’re the one who seems to think I don’t know where I work.”

A manager was called, and the customer was “escorted” next door, but apparently, she still didn’t seem to trust what we were telling her. It must have worked, though, as she never came back!