I Can’t Hear Myself Think
(It’s late at night, right before closing, when the phone rings.)
Me: “Hello, this is [Auto Parts Store]. Can I help you?”
Caller: “Yes, I bought a car stereo from you all a few months ago, and I didn’t really like it so I gave it to my son.”
Me: “Okay.”
Caller: “Well, he didn’t like it either, so he gave it to our neighbors across the street.”
Me: “Okay…?”
Caller: “They put it in their car and right now it’s sitting in their driveway with the doors open and they’re playing their music really loud!”
Me: “Yes… Well, what do you want me to do?”
Caller: “I need you to come over here and tell them to turn it down!”
This story is part of the Customers-Who-Can’t-Hear-Themselves roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
