I Believe In Unnamed Miracles!
(Usually, my best friend is a brilliant customer. She’s worked for years in many different aspects of customer service and knows how to be an awesome customer. The other day, however…)
Barista: “Hi! How can I help?”
Friend: “Hi! I’d like a medium extra hot, please.”
(Pause.)
Barista: *patiently* “An extra hot, what?”
Friend: *now confused* “A medium, extra hot… please?”
(Pause. The barista and I look at her, willing her to finish the sentence.)
Friend: *completely confused* “What?!”
Me: “She’d like a medium hot chocolate, extra hot, please. She likes it to be like lava.”
(The barista laughs and my friend finally gets it.)
Friend: “I never mentioned what drink, did I? Sorry! I’m an idiot.”
Question of the Week
Have you ever served a bad customer who got what they deserved?