How Would That Even Work?
Client: “My computer is frozen!”
Me: “What screen is it frozen on?”
Client: “The first screen, where it says, ‘Push Ctrl+Alt+Del to log in.’ I can move the mouse around, but when I push those buttons, it does nothing”
Me: “Is your keyboard plugged in?”
Client: “No, it’s a wireless keyboard.”
Me: “Have you changed the batteries?”
Client: “This thing takes batteries?! I thought it ran on satellite power.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
