How To Win The War Against Telemarketers, Part 16
(I’d been receiving a series of scam phone calls asking for access to my infected Windows PC. I only have a Mac! One day, I finally have enough.)
Caller: “Hello, I am with Computer Security. We have detected a virus on your PC computer. Please follow my instructions so we can fix the problem.”
Me: “A virus? Oh, no! That sounds serious. Okay, what do I do?”
Caller: “Are you at your computer?”
Me: “No, let me walk over there.”
(I wait two minutes, just sitting in my chair.)
Me: “Okay, I’m at my computer.”
Caller: “Now, click on the Start Menu.”
Me: “My computer is off.”
Caller: “Turn it on, please.”
(I wait three minutes, just sitting in my chair.)
Me: “Okay, it’s on.”
Caller: “Click the Start menu.”
Me: “Start, start, start. Hmm. Looking… Looking…”
(The call goes along this way, and with each step I gradually slow down more and more. I also start to throw random nonsense words into my replies:)
Me: “I’m at the start menu. I type fluffin now?”
Caller: “I will tell you the command. Are you ready?”
Me: “Oh, type I fluffin. Barg.”
(I gradually pick up a sing-song tone until I’m sounding more like the Swedish Chef than myself.)
Me: “Floofin flargin byargin!”
(At long last, after several minutes of attempting to get me to follow his instructions, the scam caller loses his patience. I’ll never forget his parting words:)
Caller: “You are WASTING my TIME!”
(Exactly.)
Question of the Week
Have you ever served a bad customer who got what they deserved?