How To Win The War Against Telemarketers, Part 15
(I work from home when I get a phone call.)
Me: “Hello?”
Caller: *VERY thick accent* “Hi, yes, this is the American Lottery Service calling in regards to—”
Me: “Wait, wait. Who? WHO with the Lottery Service?”
Caller: “Yes, ma’am, the American—”
Me: “No, YOUR name. What is your name?”
Caller: *pause* “Uh. Rashid. I am calling with—”
Me: “Rashid, which floor are you on?”
Caller: “What?”
Me: “Which floor? I also work at the lottery service; it’s so funny you called.”
Caller: *stumbling* “Oh, you… you also work for the Lottery Service. That is good. I am calling to—”
Me: “No, Rashid. Calm down, man. You called the wrong number. We can’t win anything since we work here. You must have forgotten.”
Caller: “I.. uh… yes, ma’am, but you—”
Me: “Hey, no big deal, bud. Let me know what floor you’re on and I’ll hop up and show you how to check things against the database.”
Caller: “What?”
Me: “I’ll come up and show you. What floor?”
(He hung up.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.