How To Mismanage The Situation, Part 2
(I’m in a very well-known fast food chicken restaurant. As I’ve approached the counter to order, a line has quickly formed behind me, so the lone cashier calls for help, all the while apologising to those of us in line.)
Cashier: “[Manager], can you please come and help me?”
(A minute or so passes.)
Cashier: “[Manager], please help!”
(Finally, the manager slowly and begrudgingly comes to the counter.)
Me: “Can I please order [Item #1] with [Drink], to take away?”
Manager: “Sure. What drink?”
Me: *repeats* “[Drink].”
Manager: “Having here?”
Me: “No, take away, please.”
Manager: “Okay, no worries. So that’s [completely wrong, not even close, Item #2]. That’ll be $10.95, thanks.”
Me: “Oh, no, sorry. I actually ordered [Item #1].”
Manager: *stares blankly* “What’s that?”
Me: *points to menu board*
Manager: *huffs and eventually finds the right item on the register* “Okay, that’s [Item #1]. What drink do you want?”
Me: “…[Drink]?”
Manager: “Having it here?”
Me: *mental face-palm*
Question of the Week
Have you ever served a bad customer who got what they deserved?