How To Make Them As Silent As A Mouse, Part 4
Customer: “I’m trying to get on to the computer, but the mouse cursor is just jumping all over the screen erratically. Can I swap to a different one?”
Me: “Of course, if there’s another one free.”
Customer: “But how do I log off this one if I can’t get the mouse cursor to press the button?”
Me: “I’ll come over and sort it in a second.”
(I walk over. Instantly, I see the problem.)
Customer: “Maybe there’s a loose wire or something?”
Me: “Well, if you turn the mouse back the right way round, it should work.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
