How To Make The Customer Blossom
(A gentleman approaches the counter; he is clearly well-off and his tone is rather arrogant and sharp.)
Customer: “You’re going to make me a bouquet for my wife, for delivery.”
Me: “Oh, wonderful! For an anniversary?”
Customer: “Yes.” *scoffs* “Give me roses.”
(The customer proceeds to waste both our time making disparaging remarks regarding our roses, and brushing me off when I state they aren’t cleaned yet. He is arrogant and rude about the delivery times, and orders me about a little more. By the end I’m answering him quite sharply and quickly; he seems to notice. We part ways amicably. A couple of days pass; the customer comes in while I’m working with my boss. He points at me.)
Customer: “You! You made up a bouquet for my wife the other day.”
Me: “Yes, sir. How did she like it?”
Customer: “Fine. I left my debit card, though.”
Me: “Oh, I’m sorry I didn’t catch that. I’ll just get it from the office.”
(I’m now off-shift and punched out. While we wait for the supervisor to bring the card, I make small talk.)
Me: “So, she liked the flowers? How thoughtful to make sure she got flowers on her anniversary!”
(He visibly warms towards me. He receives his card.)
Customer: “I need three roses. I need your help.”
(We choose three beautiful, long-stemmed yellow roses. I wrap them up for him and put him through, and pass him the roses. He hands them back to me.)
Customer: “These are for you. The bouquet for my wife was beautiful; she loved it. Thank you for everything.”
(I beamed for the rest of the day!)
Did you find this story from our Water Your Plants roundup?
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
