How To Lose A Sale
Department Store | Right
| May 28, 2016
(I am managing the jewelry counter at a major retailer and showing a woman a very nice pair of cubic zirconia earrings.)
Me: “I have found that the best thing about CZ is that if you lose them, they’re inexpensive to replace.”
Customer: “What do you mean ‘lose them’?”
Me: “I just meant—”
Customer: “I’m not buying them if I’m going to lose them.”
(I couldn’t help but to stare at the woman as she walked away.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
