How To Keep Your Online Devices In Line, Part 2
Caller: “Yes, I would like you to send me a new modem. This one you sent me is possessed.”
Me: “…Possessed, ma’am? What makes you say that?”
Caller: “I turn the lights out, and the beast stares at me with the eyes of Lucifer!”
(The modem she is using has two lights on the front. When the modem is powered on but not connected to anything, the lights blink red.)
Me: “Does the modem ever seem to calm down at all, ma’am? Or is it always angry?”
Caller: “It only gets angry when I unplug it at night, but I have to unplug it so it doesn’t bring other demons! I can’t leave it connected when I’m not watching it!”
(I spent a good 15 minutes with this lady, who was always very kind, explaining that the lights were only status indicators. She insisted the modem was possessed, and I eventually sent her a new modem with blue lights instead.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
