How To Get Yourself Fired

(I work for an IT company that, among other things, provides technical support for IT equipment to customers. On company I take calls for has hundreds of small restaurants dotted across the UK. I receive a call from a site in London around the time of the riots.)

Me: “Welcome to the [Company] support desk. You’re speaking to [My Name]. How can I help?”

Customer: “Hi, this is [Store]. The building next to us has been set fire and the smoke and flames are coming into our building. What do we do?”

Me: *in a slightly panicked voice* “Silly question, but have you contacted the fire department and evacuated the building?”

Customer: “errr… No, what’s their number?”

Me: “999.” *the number for emergency services in the UK*

Customer: “Okay, I’ll call them now.”