How To Get The Caller’s Panties In A Twist

, , , , , | Right | September 30, 2018

(We have a rule that we are only allowed to hang up on a customer if they swear or use vulgar terms; we do NOT have to warn the customer we are ending the call. However, I often do the first time. This phone call is one of many I have had to deal with.)

Me: “Thank you for calling [Store]. My name is [My Name]; how can I help today?”

Customer: “Are you wearing panties?”

Me: “That is not a conversation to have on the phone at work. Is there anything else I can do for you before terminating this call?”

Customer: “It’s a simple question; I want to know if you are wearing—”

(I hang up the phone. It rings again.)

Customer: “You hung up on me, you b****!”

(I hang up again. I now warn my staff to not pick up any calls until this stops, and I also warn my co-manager. The phone rings again:)

Customer: “Look. I’m sorry. I only wanted to know—”

(I hang up again. My coworker says I often sound like a machine, so I decide to try another tactic that worked in the past, with my co-manager’s okay.)

Me: “You have reached [Store]. We are not taking any phone calls that pertain to sexual, racial, or political topics at this time. Please consult [Web Browser] for these topics. Thank you.”

(The customer swears and hangs up. My coworkers are laughing at my voice and another customer is looking at me. I think I’m about to get yelled at, but instead I get this gem:)

Female Customer: “I would have just screamed in his ear if he’d asked me anything with those topics.”

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