How To Face Customers

I work for a large store that sells heavy and bulky items. I have gone to the back, picked up a large box (using legs, not back!), and am carrying it through the shop floor when I am stopped by another customer.

Customer: “You! I need help with the washing machines!”

Me: “Ma’am, I am carrying a heavy item here. There are several colleagues at the help desk right now who can assist you.”

Customer: “If I can see your face, then you’re helping me! Honestly, everyone looks for excuses to not help anybody anymore!”

Me: “Ma’am, I will come back when I have dropped this item off to—”

Customer: “—so I was looking at these energy ratings on the Samsung, and I was wondering if—”

I sigh, lift the box higher so that it covers my face, and continue on my way.

Customer: “Wait! Where are you going?!”

Me: “Can’t see my face! Byeeeeee!”

She ended up complaining to my manager, who tried his best not to laugh when she said, “I want your employee fired, the one with the face!”