How To Discontinue A Conversation With A Customer

, , , , | Right | November 25, 2020

I work in a health and supplement store. After coming back from break, I am walking through the sales floor to get to the front desk. A customer stops me as she holds a supplement tub in my face.

Customer: “Excuse me, do you have this in strawberry?”

Me: “Hi, I’m sorry. That product is being discontinued, so what’s on the shelf is what’s left.”

Customer: “So are you going to order more or no?”

Me: “No, it’s discontinued.”

Customer: “But do you have anything other than chocolate flavor?”

Me: “Ma’am, what’s on the shelf is what’s left.”

Customer: “Okay. Give me a discount.”

Me: “It’s already on a 50% discount, since it’s discontinued.”

Customer: “But I don’t want to pay $15 for something I don’t want.”

Me: “Then don’t buy it.”

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