How To Deal With Gritty Customers

, , , , | Right | May 14, 2010

(Our home phone number is very close to a local hardware and building supply store.)

Me: “Hello?”

Customer: “Yeah, I wanna order some gravel.”

Me: “I’m sorry, you’ve got the wrong number. You want [correct number].”

Customer: “That’s what I called!”

Me: “No, it isn’t. You’re trying to call [Supply Store]. This is a private residence.”

(This goes on for eight sets of hangups and calls back, with the guy getting nastier and nastier.)

Customer: “Listen, lady. I’m getting really tired of the run-around, so just take my d*** concrete order!”

Me: “Fine, sir. That was eight tons? It’ll be delivered around four pm today.”


This story is part of our roundup about customers who are bad listeners!

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