How To Deal With Gritty Customers
(Our home phone number is very close to a local hardware and building supply store.)
Me: “Hello?”
Customer: “Yeah, I wanna order some gravel.”
Me: “I’m sorry, you’ve got the wrong number. You want [correct number].”
Customer: “That’s what I called!”
Me: “No, it isn’t. You’re trying to call [Supply Store]. This is a private residence.”
(This goes on for eight sets of hangups and calls back, with the guy getting nastier and nastier.)
Customer: “Listen, lady. I’m getting really tired of the run-around, so just take my d*** concrete order!”
Me: “Fine, sir. That was eight tons? It’ll be delivered around four pm today.”
This story is part of our roundup about customers who are bad listeners!
Read the next story in the bad listening customers roundup!
Read the bad listening customers roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
