How To Deal With A Customer’s Crap
Property Management | Right
| October 19, 2012
(I am a property manager for a homeowner’s association. I get a call from a homeowner.)
Homeowner: “Yes, I’m calling to tell you that you need to pick up the dirty diaper in my front lawn.”
Me: “Ma’am, I’m sorry, that’s not what I do.”
Homeowner: “Well, somebody needs to pick it up! Who do you think will pick it up if you don’t?!”
Me: “Ma’am, it’s your house. You’re responsible for maintaining your home. I’m not obligated to clean your lawn.”
Homeowner: “Well, then you can rot in H*** along with that diaper!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
