How To Connect To The Printernet

| Bismarck, ND, USA | Right | April 6, 2011

(A customer calls in complaining that her internet wasn’t working. I begin walking through the troubleshooting steps.)

Me: “Is the modem plugged into the power outlet?”

Caller: “Yes.”

Me: “Is the modem connected to the cable jack? And, are the lights all on it?”

Caller: “Yes.”

Me: “And the modem is plugged directly into the computer?”

Caller: “Yes, with a USB cable.”

(About ten minutes pass of me trying to figure out the problem, to no avail.)

Caller: “I don’t understand it! Everything is plugged in right, the cable is connected to the modem, and the modem is plugged into the printer!”

Me: “Wait, the printer?”

Caller: “Yeah, it’s plugged into the printer. The printer is plugged into the computer so it will go through it.”

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  • Jerry S.

    You should have caught on the moment they said the modem is connected with a USB cable. 99% of setups would use an Ethernet cable.