How To Cancel Death, Part 2
Call Center | Right
| February 19, 2014
Me: “Thank you for calling [Company]. This is [My Name]. How can I help you?”
Customer: “Yes, hello. I’m calling to cancel my service because, you see, my wife is no longer with us. I haven’t been able to get into the account for some months now because, of course, I didn’t have her info.”
Me: “Oh, I understand. I’m sorry to hear that. Let me pull up your account.”
(In the background, I hear a woman’s voice.)
Woman: “Honey, where are the car keys!?”
Customer: “Shut up! You’re supposed to be dead!”
Woman: “WHAT!?” *click*
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
