How They Do Business Is To Not To

, , , , | Right | June 7, 2018

(I’m working at a small print shop. We work with small businesses; as such, we offer lines of credit to qualified customers. I am at the counter with a new customer who has yet to pay for the first job we did for them over two months ago.)

Customer: “Hi there. I need to get this brochure printed and pick it up tomorrow.”

Me: “Sure, no problem, but I’m afraid this order will be cash-on-delivery.”

Customer: “But we have an account with you!”

Me: “I’m sorry, but it is policy. Your account is past due by over 60 days, which means you are on credit hold. We will still run your job, but you will need to pay for it when you pick it up.”

Customer: “That is ridiculous! How am I supposed to get a check cut by tomorrow? Our accounting department only cuts checks once a month!”

Me: “We do accept all major credit cards.”

Customer: “Well, I’m certainly not going to put business expenses on my personal credit card. This is just stupid. I’m never doing business with your company again!”

Me: “Well, sir, being as you have never paid us a red cent, technically we have never done business in the first place.”

(The customer stormed out and we never saw him again. The outstanding invoice eventually got paid, albeit six months later. Good riddance!)

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