Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

How Not To Be THAT Customer: A Lesson

, , , , , , | Right | November 26, 2021

During Black Friday, a woman comes to my register with a large bag full of expensive brand-name clothing with the tags still on and a stack of receipts. Our store officially has a two-week price adjustment period — which has its own function in the register — but customers think they’re clever and will ask us to do a return and repurchase to get around the deadline.

Our registers have no built-in deadline for returns and can find transactions as far back as six years as long as the merchandise number is still in the system. This is also during the period where corporate had the genius idea to “Just Say Yes” to the customer; it took them three years to figure out that this policy does not actually make money.

So, when this woman shoves the stack of receipts at me and asks me to check if any of her twenty items are cheaper today, I just smile politely at her. Even though there is a price scanner not far from my register. Even though I can see she’s repurchased her items for cheaper prices several times within the past six months, and will probably continue to do so until they don’t come up in the system anymore.

I scan her first item, and it’s the same price as what she paid before, but there’s a coupon she can apply to it. I tell her the price and start to explain about the coupon, but she puts her hand up and says she just wants to know which ones are cheaper, nothing else. I continue to check her prices, figuring I can try again at the end.

She mentions a sale item she saw on our website that she’s looking for, and a manager who is ringing at the register behind me turns around to let her know that the website has its own Black Friday deals that are separate from the store. After my manager leaves, the customer proceeds to give me a lecture involving a convoluted argument that our store has to honor any price a customer has seen because that’s what [Other Department Store] does, tacks on the customary, “I’ll need to talk to a manager about this,” and ends with, “I can’t believe you don’t know that.”

I nod, explain to her that it was actually my manager who spoke up, give her back her items with a smile, and say they are all the same price. I could tell her a way she could use her coupons to save another hundred dollars. But if you choose to be an a**hole to someone in the service industry, they’re not inclined to make exceptions to store policy for you. I can’t believe she doesn’t know that.

Question of the Week

What are some stupid customer moments you’ve experienced?

I have a story to share!