How Many Ways Can You Say Woof
Customer: “Hi, do you work here?”
Me: “Yeah, can I help you?”
Customer: “My son is in the hospital because of a car accident, and I want to get him a sympathy card.”
Me: “I’m sorry to hear that; the sympathy cards are right over here.”
(The customer goes through the cards for a few minutes, and then comes back to find me at the counter.)
Customer: “I found a card for him from me, but I also need one from his dog.”
Me: “His… dog?”
Customer: “Yes, I want to send him a card from his dog to show him that he cares.”
Me: “I don’t think we carry sympathy cards from pets. But, we do have blank cards with pictures of dogs on them that you can use.”
Customer: “No! It has to be a SYMPATHY CARD!”
Me: “I’m sorry, ma’am, we just don’t sell that card.”
Customer: “Yes, you do! I saw one like it just a few weeks ago! I want to see your manager!”
Manager: “Is there a problem, ma’am?”
Customer: “YES! I need a sympathy card for my son from his dog!”
Manager: “I’m sorry, ma’am, but we don’t carry that type of card.”
Customer: “Yes, you do! I saw it here a few weeks ago!”
Manager: “I’m sorry, but we’ve never sold that type of card here before. You could fill out a blank card if you like? They’re pretty cheap, and some have pictures of dogs on them.”
Customer: “Uggghhh!” *throws hands up in the air*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.