How Many Times Do We Have To Say It? Employees Aren’t People!

A guest came down to the lobby with his mask in his HAND requesting to shorten his reservation. Before I even addressed it, I said:

Me: “Sir, I need you to put your mask on before I can assist you.”

He stared at me dumbfoundedly for a moment, looked around, and said:

Guest: “But there’s no one around me?”

I sat and processed what he said, and I took it as him saying that I am simply not a person and do not matter — maybe because there’s a fishbowl of glass protecting me from these ding-dongs, but who’s to say?

Me: *Very sternly* “Sorry sir, but I am still here, and you are still in a public space, so you need to put the mask on.”

He seemed shocked, and he glared at me the entire time I completed his request. I then killed him with kindness. Thankfully, he was checking out early so I wouldn’t have to deal with him again.