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How Hard Is It To Get Oxygen Around Here?!

, , , | Working | September 20, 2021

My doctor orders an overnight oxygen saturation test for me. I’ve done this before but,  unfortunately, the company I used to use for oxygen supplies is no longer in my insurance coverage, so I’m assigned to a new company and their policy states that they need a test done on their own monitor. I’m on the phone with the representative as he is explaining it to me.

Representative #1: “Have you done this before?”

Me: “Yeah, I’ve done a few.”

Representative #1: “Oh. Are you on oxygen now?”

Me: “At night.”

Representative #1: “With us?”

Me: “Oh, no, I was with [Other Company], but my insurance won’t cover them anymore.”

Representative #1: “Ohhh, I see. Yeah, okay. Well then, I don’t have to explain it to you! So, when can you pick it up?”

My last company shipped everything to me, so I’m thrown by the change. But a different company has different rules, so I go along with it.

Me: “Oh, um… Well, I work 7:00 am to 6:00 pm so—”

Representative #1: *Suddenly unhappy* “We’re open nine to twelve and one to four, so you’d have to come get it then.”

Me: “I guess I could come over my lunch. What’s your—”

Representative #1: *Happy again* “Great! When?”

Me: “What’s your address?”

Representative #1: “[Address thirty-five minutes away from work].”

Me: “Oh. I would have to ask my boss for an extended lunch, but I guess either Wednesday or Friday. Is that okay?”

Representative #1: “Perfect. See you then!” *Hangs up*

On Thursday night, I’m out for dinner with a few friends when the oxygen company calls again. 

Me: “Hello?”

Representative #2: *Sharply* “[My Name]?”

Me: “Yes?”

Representative #2: “Are you coming to pick up your test?”

Me: “Yes, as I told the—”

Representative #2: “You told [Representative #1] that you would be here yesterday.”

Me: “No, I—”

Representative #2: “We have other people needing this test. We can’t just hold it for you.”

Me: “I told [Representative #1] that it would be Wednesday or Friday.”

Representative #2: “It says here Wednesday.”

Me: “I distinctly said I would have to take an extended lunch and it would be Wednesday or Friday.”

Representative #2: “Well, that’s not what your file says.”

Me: “I know what I told him.”

Representative #2: “Our calls are recorded, ma’am. I could check yours.”

Me: “Go ahead.”

Representative #2: “What?”

Me: “Go check it. I’ll wait. You said [Representative #1] was his name, right?”

I hear him take a deep breath.

Representative #2: “So, you’ll be in tomorrow?”

Me: “Yes. Between twelve and one.”

Representative #2: “We close at one. Don’t be late.”

He hung up on me. I left work fifteen minutes early, got there at about 12:20, got my monitor, and left.