How Em-Bra-assing, Part 3

| Right | April 16, 2015

(I am working the customer service/returns desk when a customer approaches the counter. The customer has quite an attitude throughout the whole transaction.)

Customer: “I think I was charged wrong!” *thrusting receipt at me*

Me: “All right, let’s take a look.”

(She pulls two bras out of her bag and points at clearance stickers on each, one is marked $9 and one is marked $7.)

Customer: “These bras rang up wrong!”

(I find the bras on the receipt, and sure enough the one marked $9 rang up for its original price… however, it was also VOIDED OFF at the original price and not rung up again for the clearance price. In other words, she didn’t pay for the $9 bra.)

Me: “Well, this bra you didn’t pay for.”

Customer: “What?”

Me: “You can see here, it rang up for $12.94…”

Customer: “Right! It’s supposed to be $9! It rang up wrong!”

Me: “Yes, but if you look just below it, it was voided off… and not added again at any price,. Therefore, you have not paid for that one. Now, as to the other one, oh, if you’ll look here, it rang up for $5.”

Customer: “I told you! They are not ringing up right! The sticker says $7! They should be ringing up at the right price!”

Me: “Well. ma’am, I can re-ring this one and charge you $2 more if you really want me to, but this other one you haven’t paid for at all, so there’s not much I can about it except ring it up for you at $9.”

Customer: *mutters* “Ring it up.”

(I rang up the $9 bra and she paid for it without another word.)

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