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How Do I Put This Deli-cately, Part 4

, , , | Right | August 17, 2020

I work in the produce department, and I pick up a call from a customer who already seems somewhat agitated.

Me: “Produce department, how can I help you?”

Caller: “My mom was just in about fifteen minutes ago and bought a container of potato salad. She bought the white potato salad, and I like the red, but she didn’t check to see if you had red. So, do you have the red potato salad?”

Me: “Well, potato salad isn’t a produce item; that would usually be in the deli department.”

Caller: “No, my mom was just there and bought it! Over in that end cooler! It’s a seasonal item and it’s back and I want to know if there’s red potato salad.”

Me: “Again, ma’am, the potato salad is located in the deli, but I will go check just to make sure, in case I missed it.”

I give the customer the benefit of the doubt and check our only cooler that might hold potato salad, and there’s none. But I know for a fact that the deli department has potato salad year-round.

Me: “Well, ma’am, I’m sorry, but we don’t have potato salad in our department. If I were you, I’d check with the deli.”

Caller: “Well, that’s something — that my mom was just in there not fifteen minutes ago and bought potato salad, and now you’re telling me you’re out!”

Me: “It is strange, ma’am, especially since we don’t carry potato salad in the produce department; that’s in the deli department.”

Caller: “But I know you have it! She bought when she got her rotisserie chicken! You know, in the big cooler next to all the yogurt!”

Our rotisserie chickens are located in the deli, with the potato salad, next to the yogurt section.

Me: “Yes, ma’am. And that’s all over in the deli department, not the produce department.”

The caller then proceeded to hang up the phone without another word. A couple of minutes later, I heard an announcement overhead for the deli to pick up a call. I’m glad she found the right department this time.

How Do I Put This Deli-cately, Part 3
How Do I Put This Deli-cately, Part 2
How Do I Put This Deli-cately

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