How Did This Person Get A Mortgage To Begin With?!

I used to work for a solicitor’s (law firm) that mainly handled remortgages.

Just to set the scene, our service was FREE. The service was covered by the banks. This woman was referred by the bank that holds her current mortgage, and we’ve been discussing her remortgage.

Customer: “So when can I get this remortgage all done and dusted?”

Me: “It usually takes four to six weeks, provided we have—”

Customer: “—huh? No! I need this done in two days! I have sellers for a house waiting for their money! If I don’t have it in two days, I lose the property!”

Me: “I can try my best, but I can’t do anything without your paperwork and ID documents back.”

Customer: “I received those in the post but threw them away without reading them because it was like, fifteen pages long!”

Me: “I can’t do anything without those!”

She then emailed me a screenshot of her Facebook profile as her ID.

Every time I tried to help this woman, her stupidity held me back, but it was all my fault somehow.

Obviously, she lost the sale of the house and demanded her money back for our “s***ty service”. We had a forty-five-minute argument about how she hadn’t actually paid us a penny until I ended up saying that if she could send me a copy of the bank statement showing any payments to us, I’d be happy to refund her. Funnily enough, I never received one.