How Dare You Not Give It Away For Free!
A nice lady comes into our store and buys a glass pipe with a removable glass bowl. I give her 30% off the purchase and she leaves happily. The next day, she comes back.
Customer: “I dropped the bowl and it broke. I want to see a replacement.”
Me: “Of course, and I can offer you one at cost.”
Customer: *Angry* “You are charging me for this? That’s poor of you.”
She starts putting on an act of “I will never come here again, I can’t believe you are charging me for this, etc.”
Me: “I am offering you the bowl at cost out of sympathy, but all of our products are glass, and once you leave the store that glass is your responsibility.”
I also pointed out that even if she paid the $8 for the replacement part she would still have paid over fifty dollars less than the pipe was supposed to sell for. She left unhappy. You can’t win them all.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
