How Dare You Not Give It Away For Free!

, , , , | Right | June 15, 2020

A nice lady comes into our store and buys a glass pipe with a removable glass bowl. I give her 30% off the purchase and she leaves happily. The next day, she comes back.

Customer: “I dropped the bowl and it broke. I want to see a replacement.”

Me: “Of course, and I can offer you one at cost.”

Customer: *Angry* “You are charging me for this? That’s poor of you.”

She starts putting on an act of “I will never come here again, I can’t believe you are charging me for this, etc.”  

Me: “I am offering you the bowl at cost out of sympathy, but all of our products are glass, and once you leave the store that glass is your responsibility.”

I also pointed out that even if she paid the $8 for the replacement part she would still have paid over fifty dollars less than the pipe was supposed to sell for. She left unhappy. You can’t win them all.

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