How Can She Still Be A Ray Of Sunshine Without Caffeine?
(I work with one of the sweetest girls on the earth. She constantly looks out for the younger teens, takes on more than her fair share of work, and makes sure everyone gets their break. She’s not a manager because they don’t offer enough, but everyone loves her. She is pure sunshine and always a happy person who dresses in bright colors and is always cheerful. Ironically, she’s the one we always call to deal with the angry or irritated customers because she can always calm them down. Today, I see this huge guy — he’s at least 6’5” and has to weigh at least 240 pounds — come in dressed in leather with tattoos, a beard, and longer hair. He looks like he could and would break everyone in half. He’s carrying a coffee, which is against our rules; no outside food or drink are allowed. I radio over my headset for her, letting her know this guy has coffee, and she radios back that she’ll be right over. She literally squeals when she sees him and his face lights up. He then hands her the coffee and kisses her on the cheek and she grabs his hand and drags him over to meet me, where I’m standing with my mouth open.)
Coworker: “This is my guy! [Guy], this is one of the coworkers I work with.”
Guy: “Nice to meet you. Sorry about breaking the rules, but her coffee pot broke last night and I knew she needed some caffeine.”
(We stood there chatting a bit and I found out that he helps out with the local kids’ hospital, volunteers at the animal shelter, and basically is wrapped around my coworker’s finger. Just goes to show that you can’t judge a book by its cover.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?